Terms and Conditions
Welcome to our Handmade Gifts Shop! Before proceeding with your purchase, please read and understand the following terms and conditions:
- Product Information: Our gift shop specializes in handmade candles, bath bombs, and soap crafted with care and quality ingredients. While we strive to provide accurate descriptions and images of our products, please note that variations may occur due to the handmade nature of our items.
- Order Acceptance: By placing an order with us, you agree to the terms and conditions outlined here. We reserve the right to refuse or cancel any orders at our discretion.
- Payment: All payments must be made in full at the time of purchase. We accept major credit cards, debit cards, and PayPal.
- Shipping: We offer shipping within Australia. Shipping costs and delivery times vary depending on the order amount. We offer free delivery for orders over $100. Please refer to our shipping policy for more information.
- Returns and Exchanges: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 7 days of receiving your items to arrange for a return or exchange. Returned items must be unused and in their original packaging. Please note that shipping costs for returns are the responsibility of the customer.
- Refunds: Refunds will be issued in the original form of payment within 30 days of receiving the returned items. Please allow additional time for the refund to appear in your account.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and arrange for a replacement or refund as necessary.
- Privacy Policy: We respect your privacy and are committed to protecting your personal information. Please refer to our privacy policy for details on how we collect, use, and protect your data.
- Intellectual Property: All content on our website, including images, text, and logos, is the property of our website and is protected by copyright laws. Unauthorized use of our content is strictly prohibited.
- Changes to Terms and Conditions: We reserve the right to update or modify these terms and conditions at any time without prior notice. By continuing to use our website and services, you agree to be bound by the latest version of our terms and conditions.
If you have any questions or concerns regarding our terms and conditions, please don’t hesitate to contact us via e-mail info@soapgiftscandles.au. Thank you for choosing our Gifts handmade with love in Australia.